THE WAY WE DO BUSINESS

The interaction between Severstal SSC and the Client starts with the initial assessment of Client’s current situation and the calculation of the business case to estimate the effect from processess outsourcing for the Client.

After initial consultations of business case with proven positive effect from process outsouricng – Severstal SSC proceeds with the solution design: detailed due diligence of in-scope business processes, elaboration of business case at a greater level of detail and confirmation of functional and organisational scoping.

Whether your business needs a multi-functional transformation or “targeted” BPO support, we have the right tools, experience and assets to align our process delivery to your unique needs while leveraging our capability for innovation.

Once we sign a contract for BPO services we follow a two stage process of:

• Transition
• Service Delivery

During transition, Severstal SSC takes over responsibility for delivering the in-scope business services from your internal team or an existing third party supplier.

We have the right tools, experience and assets to ensure a smooth and seamless transition within agreed deadlines and in a full alignment with unique Clients’ needs.

Key transition elements which drive successful BPO relationships are:

• Ensure the solution is customised to take your current level of organizational readines into account
• Align key performance indicators (typically SLAs) to the business case
• Identify business risks spcific to the deal and develop mitigation strategies
• Define governance model to include day to day relationship management plus executive oversight
• Perform readiness testing prior to service transition

Transition phase generally implies the transformation of the Clients’ initial process practices, which requires the significants efforts to be put into change management activities, including regular communications and information exchange with all stakeholders concerned.

Transition is considered completed once testing demonstrates that the “service readiness” milestone has been achieved, the knowledge has been proved to be transferred from internal Client’s team to Severstal SSC’s team in full and the in-scope processes are being executed by Sevestal SSC team seamlessly in the working mode.  As soon as the transition control gate is successfully completed, the Service Delivery phase starts. The Service Delivery Phase continues until the contract expires or, more typically is renewed.

Service Delivery is a dynamic process under which we strive for continous improvement over time – as measured through SLA achievement. During service delivery our expert team will continously seek out additional value creation opportunities and will present these for your consideration as part of the governance arrangements. Identfication of value creation opportunities are done through Severstal SSC internal mechanisms, varying from Severstal SSC team work on efficiency topic to the extended usages of internal initiative “Ideas Factory”.

Our delivery model is based on three fundamental pillars, guaranteeing the success and desired outcomes to our Clients:

• Integrated and complex Client’s support

We insure the maximum synergies and value for our Clients from tailored “services bundling”.
In addition to our “core” functional services (in HR and Finance) we offer the enabling support services, as such:  Incident Management, Problem Management, Management of Changes, Document Preparation, Support Center Reports preparation, etc.

• Corporate culture with focus on continuous improvements and ideas generation

Our people are highly trained and well-educated individuals with experience in their field and a high degree of professionalism.
We encourage them to advance their careers through professional and leadership development within Severstal SSC, where they are immersed in a high-performance culture that emphasizes teamwork and recognizes individual contributions into project outcomes.

• Methodology and Analytics

Our approach towards BPO implies that we collect and analyze process information, which reflects the key process attributes. “Digitalizing operations” is seen by us as a critical pre-requisite for accurate workload planning, resources allocation and further processes optimization.

To achieve these objectives Severstal SSC applies own methodology and technology solutions, translating the process on “operations digitalization” into a transparent and efficient one.