Winning in today’s competitive markets means being highly sensitive to your customer’s experience in dealing with your company. Effective customer relationship management requires that orders are captured and processed efficiently, contracts are managed errors free, billing and requests are proceeded promptly.

In leading corporations Sales Heads are being supported by Service provider, who is taking the end-to-end responsibility for processing of back-office transitions. This approach allows Sales Heads to deliver enhanced customer satisfaction whilst focusing on function priorities: inventories reduction, production and distribution costs optimization, working capital improvements.

• Credit management
• Sales Orders management
• Contracts management
• Customer Master Data management
• Customer Billing management
• Collections and Disputes processing and management
• Deductions processing and management
• Customer Requests and Inquiries management
• Accounts Receivable Ledger maintenance

Procurement has benefited from considerable innovation in recent years given the latest technological advancements. The mature procurement approaches allow companies to drive significant spend reductions whilst improving the agility of the entire supply chain.

Combining the latest technologies and process innovations gives Procurement Heads the insights required to shape category strategies for the most critical categories and manage each category in the most appropriate way. Strategic supplier relationships can be enhanced whilst commodity spending is optimized and the operating cost of procurement reduced.

• Vendor management
• Catalog Management
• Contract Administration
• Requisition Processing
• Spot Buying
• Invoice Processing
• Procurement Card management
• Travel and Expense Claims Processing
• Payment Processing
• Payment Accuracy and Reconciliations
• Vendor Statement and Trade Creditor Reconciliations

Whether the CFO’s priority is to close periods faster or improve compliance with evolving financial regulations, Severstal SSC BPO is in the strong position to provide prompt and effective support.

Our expertise will enable you to achieve timely and accurate financial recording and reporting whilst reducing the cost of the process.

Through analytical tools we can help you find sources of business value from a process which was once considered to be purely administrative.

• Master Data Maintenance
• Cash Management & Banking
• Fixed Assets
• Financial assets and liabilities
• Capital and reserves
• Inter-company accounting and account reconciliations
• General Ledger Reconciliations
• Period Close and Consolidations
• Reporting: Management, Financial, Tax, Regulatory

HR Business Partners of leading enterprises aim to run administrative HR operations efficiently and seamlessly at scale across multiple locations. Payroll processing services can help you optimize quality of service delivery in this domain and dramatically reduce HR transaction support costs.

• Time management processing
• Pre-payroll & payroll calculation processing
• Periodic payroll processes administration & management
• Payroll compliance administration & management
• Data storage & retention

In the leading corporations HR Business Partner’s functions are focused on the value adding tasks, whilst the execution of transactional tasks, including employee lifecycle management, is highly standardized and automated.

This model allows to streamline HR processes and reduce costs associated with maintaining employee records, managing labor relations, as well as complying with regulations and handling other employee interactions.

• Leave and Absence Administration
• Exit Administration
• Health, Safety and Employee Assistance
• Employee Data Administration
• Employee Relation Administration